Privacy

Any information we receive from you is purely so we can efficiently deliver your goods, or to communicate information you choose to receive.

We will not sell, rent, or share your personal information with third parties except where necessary to process your order, deliver your goods, or where required by law.

Cancellation Policy

Once an order has been placed, it cannot be cancelled so please take care when making your selection.

Warranties and guarantees

Edens Elephants and more is a New Zealand company. Our products are handmade in New Zealand.

When you place an order, you agree to these Terms and Conditions, our Shipping Information and Safety and Care Information. Please take the time to read these.

Your products will come with safety and care information, with any baby products, safety is of importance, please adhere to the recommendations and retain them for future reference.

The product you purchase must be used as intended and not altered or modified in any way. Doing so may result in a product becoming unsafe for use.

Our products are designed for use by babies must be thoroughly inspected as per the safety and care instructions, before every single use.

Returns, Faulty Items and Consumer Guarantees

In the rare occurrence that you receive a damaged or faulty item, we will meet our obligations under the Consumer Guarantees Act.

Please inspect all goods upon arrival and ensure to contact us immediately if there are any issues.

We cannot process a return for a faulty item if we do not get the opportunity to view and inspect the fault.

While we do our best to be accurate, we are only human and mistakes may be made. If you believe a product does not match the description provided, please contact us immediately so we can work with you to rectify the situation.

General

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

As our products are handmade, slight variations in fabric placement, pattern positioning, and finished appearance may occur.

Please note pictures are indicative only.

Contact Us / FAQs

Please check out our FAQs for answers to any questions you may have or send us a message.